Scaling Marketing and Customer Support with Trusted Content

Content marketing has become a growing trend to reach out to potential customers online, supplanting traditional advertising. According to MarketingProfs and the Content Marketing Institute, more than half (55%) of B2C marketers plan to increase their content marketing spending in 2013, on average constituting 28% of their budget. Advertising as a means to draw an audience is still a big spend but reading actual content rather than just clicking on an ad is starting to draw online readers attention.

By Rawn Shah,

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Overcoming Digital Marketing Challenges

You’ve probably heard the terms Search Engine Optimization (SEO), Search Engine Marketing (SEM), Video Content, Blogs, Social Media and Digital Branding. There is no question that digital marketing is quickly becoming the most effective means of advertising, but you may be wondering which strategies will be the best for your business. Some of the challenges that digital marketers face are collecting and analyzing large amounts of data, tracking cost and return on investment, and developing digital media for multiple devices.

By Rick Delgado

You’ve probably heard the terms Search Engine Optimization (SEO), Search Engine Marketing (SEM), Video Content, Blogs, Social Media and Digital Branding. There is no question that digital marketing is quickly becoming the most effective means of advertising, but you may be wondering which strategies will be the best for your business. Some of the challenges that digital marketers face are collecting and analyzing large amounts of data, tracking cost and return on investment, and developing digital media for multiple devices.

Collecting and Analyzing Big Data

In the mid-1990’s, websites began to use counters to track the number of visits or hits received on the domain. Now, businesses have the ability to track much more detailed information about these visits including:

  • Where traffic comes from such as age groups, gender and geographical locations
  • What products and promotions interest consumers
  • The purchasing habits of different demographics
  • Social media shares such as tweets and likes which result from customer interaction on the site
  • First clicks to know what encouraged the customer to visit the site
  • Last clicks to know what converted the visit into a purchase or made them leave the site

You can see how beneficial this information would be in developing a digital marketing strategy. However, the challenge online marketing professionals face is analyzing this large amount of data into useful insights. Businesses can use an in-house marketing analytics team, hire a digital marketing agency or outsource this job to a marketing cloud service. Some of the benefits of a good digital marketing service include:

  • Multi-channel integrated analysis which combines data from social, display and paid search campaigns into one useful statistic
  • Segmentation to better understand the habits and interests of different demographics
  • Opportunities to test content, images, themes and page set-ups and respond accordingly to the results
  • Tools to optimize your website in order to better define and reach your target market

Some businesses using cloud marketing services have reported success increasing conversion by at least 33%.

Cost

Digital media campaigns differ from other more traditional marketing efforts such as television and radio ads in that digital marketing has evolved into building relationships with the customer. This is a long-term effort which requires establishing a foundation of trust. As such, it is sometimes difficult to determine the actual ROI. Businesses transitioning into the digital marketing world also sometimes struggle to know how much money to invest initially in their new campaigns.

One mistake that is often made in digital marketing is spreading your campaign too thin. Because the face of the internet is constantly changing and new sites are added daily, businesses can feel pressure to advertise on every latest addition. However, there are many social media and other sites that turn out to be “one-hit wonders.”

It isn’t necessary to have a presence on every site, but it is essential to have a presence on the most popular and current sites. For example, according to eMarketer, two-thirds of U.S. internet consumers used social networks in 2012. Facebook continues to be the most popular social site and an excellent marketing opportunity. In 2012, 67% of B2B companies and 41% of B2C companies acquired a customer through Facebook.

Analytics will show you what reaches your target market so you can narrow your campaign and save money. Many businesses that reported more than a 33% increase in conversion also reduced their marketing spending by almost half using a cloud marketing service.

Multiple Devices

According to Forrester Research, 93% of U.S. online adults own a mobile phone and 19% own a tablet. It is expected by some experts that by 2014 mobile internet will take over desktop usage. This has become a challenge for digital marketers because every page of a website needs to be designed for multiple devices. The website should be engaging, interactive and well-organized whether it is viewed on a PC, tablet or smartphone. Fortunately, there are websites that can help you make your own site mobile-compatible. There are also cloud marketing services which include tools for optimizing your website for multiple devices.

Source: Business Community

Facebook Says These Are The 10 Best Brands On The Social Network

When it comes to social media strategy, brands like Oreo can create 100 brilliant Facebook posts 100 days in a row (to celebrate its 100th birthday, of course), while other advertisers completely flounder.

So Facebook decided to call out the brands that are doing the best work on the medium — mostly using unpaid advertising — by announcing the winners of its second annual Facebook Studio awards.

An elite group of advertising experts from all the top agencies made up the jury that analyzed which brands deserve the prize, which is actually a simple wooden box with the letter “f” carved on it.

Source: Business Insider

Most companies spend less than 5% of marketing budgets on conversion optimization

A majority of companies (53%) spend less than 5% of their total marketing budgets on optimization activities, despite the fact that a small uplift in conversion rates can translate into millions of dollars of extra revenue. The findings come from a new survey by Adobe which also found that companies spending more on optimization are reaping the benefits.

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Driving Engagement on Facebook-4 Steps

If you’re the admin of a Facebook page you spend a lot of time cultivating your FB marketing. Despite Facebook’s ongoing evolution, it’s possible to have an engaged following as part of your larger digital marketing strategy. Regularly posting relevant, interesting content, Interacting with your Facebook audience is part of Facebook community management. Though you can’t expect each Facebook post to spark comments, you can learn as to what prompts Facebook users to interact with page content.

How Social Media is Changing the SEO Industry

It is painfully cliché to talk about “the rise of social” and “the power of social media.” That happened a long time ago. Now it’s settled, and we can make some real progress.

The power of social lives on beyond its ubiquity, and wields a transformative impact on SEO. Please understand that I’m not going to propagate any myths about how to increase your rankings via social media. Nor am I going to propose that SEO-is-dead-so-long-live-social. Instead, I’ll attempt to demonstrate how social is infringing upon the traditional realm of SEO as a major factor in how people find information, convert, and interact with the Internet.

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